FAQs
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Is there a minimum order quantity?
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There is no minimum quantity to order.
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Can I make bulk purchase on 99 box?
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Yes. If your order is more than the existing quantity in our website, please drop us an email at info@99box.my or call our Customer Service Hotline at +6017-637 5933 if you have any further queries.
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Does 99Box do customized products?
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Yes, we do for most items. Please contact us to discuss further of your requirements.
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If I buy more, do I pay less?
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Of course, the more you buy, the less you pay. Our online ordering service allows you to see instantly the price to be paid based on the quantity ordered.
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Do you provide free quotes for corrugated carton packaging and design services?
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Yes, our free quotes are no obligation.
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How do I know if my purchase has been received and confirmed?
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You will receive an automatic notification email from us once your payment is processed and the confirmation from payment method to confirm a successful transaction.
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What about the shipment coverage area?
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We deliver throughout Peninsular Malaysia, East Malaysia and Singapore.
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What are the basic shipment charges and is there any free delivery for orders of huge quantities?
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Shipment charges to different states will differ. We provide free shipping for any purchase above RM 350. As for East Malaysia and Singapore, shipment rates are the same.
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What are the Payment Methods?
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- Credit/debit card (Mastercard, Visa and American Express)
- Fund Transfer (local banks only)
- Paypal
- Cash (self-collection only)
- For Singapore customers, only credit/debit cards are accepted.
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How do I make a cancellation?
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Once the order has been confirmed, it cannot be modified or cancelled. 99Box reserves the right to accept or reject any modification and cancellation.
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How long does it take to receive my goods?
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Our cut-off time for orders to be processed is 3pm Monday to Friday. For example:
- If you place the order at 2:30pm on Monday, you may receive your goods after 2 working days. (Wednesday)
- If you place the order at 3:30pm or later on Monday, you may receive your goods after 3 working days. (Thursday)
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What do I do with damaged, defective or missing goods?
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If any item ordered from you on 99Box is delivered to you in a damaged or defective condition, please notify us immediately and send the photo of the damaged or defective item by emailing us at info@99box.my and we will advise accordingly from there.
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Is self-collection available?
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Yes. You are welcome to collect your products directly from 99Box. No.4, Jalan Maju Cemerlang 3, Taman Perindustrian Maju Cemerlang, 81800 Ulu Tiram. Johor. Malaysia.
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