FAQs
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| 1. |
Is there a minimum order quantity? |
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There is no minimum quantity to order. |
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| 2. |
Can I make bulk purchase on 99 box? |
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Yes. If your order is more than the existing quantity in our website, please drop us an email at info@99box.my or call our Customer Service Hotline at +6017-870 8606 if you have any further queries. |
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| 3. |
Does 99Box do customized products? |
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Yes, we do for most items. Please contact us to discuss further of your requirements. |
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| 4. |
If I buy more, do I pay less? |
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Of course, the more you buy, the less you pay. Our online ordering service allows you to see instantly the price to be paid based on the quantity ordered. |
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| 5. |
Do you provide free quotes for corrugated carton packaging and design services? |
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Yes, our free quotes are no obligation. |
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| 6. |
How do I know if my purchase has been received and confirmed? |
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You will receive an automatic notification email from us once your payment is processed and the confirmation from payment method to confirm a successful transaction. |
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| 7. |
What about the shipment coverage area? |
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We deliver throughout Peninsular Malaysia, East Malaysia and Singapore. |
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| 8. |
What are the basic shipment charges and is there any free delivery for orders of huge quantities? |
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Shipment charges to different states will differ. We provide free shipping for any purchase above RM 350. As for East Malaysia and Singapore, shipment rates are the same. |
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| 9. |
What are the Payment Methods? |
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- Credit/debit card (Mastercard, Visa and American Express)
- Fund Transfer (local banks only)
- Paypal
- Cash (self-collection only)
- For Singapore customers, only credit/debit cards are accepted.
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| 10. |
How do I make a cancellation? |
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Once the order has been confirmed, it cannot be modified or cancelled. 99Box reserves the right to accept or reject any modification and cancellation. |
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| 11. |
How long does it take to receive my goods? |
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Our cut-off time for orders to be processed is 3pm Monday to Friday. For example:
- If you place the order at 2:30pm on Monday, you may receive your goods after 2 working days. (Wednesday)
- If you place the order at 3:30pm or later on Monday, you may receive your goods after 3 working days. (Thursday)
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| 12. |
What do I do with damaged, defective or missing goods? |
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If any item ordered from you on 99Box is delivered to you in a damaged or defective condition, please notify us immediately and send the photo of the damaged or defective item by emailing us at info@99box.my and we will advise accordingly from there. |
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| 13. |
Is self-collection available? |
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Yes. You are welcome to collect your products directly from 99Box. No.4, Jalan Maju Cemerlang 3, Taman Perindustrian Maju Cemerlang, 81800 Ulu Tiram. Johor. Malaysia. |
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