FAQs

There is no minimum quantity to order.

Yes. If your order is more than the existing quantity in our website, please drop us an email at  info@99box.my or call our Customer Service Hotline at +6017-870 8606 if you have any further queries.

Yes, we do for most items. Please  Contact Us to discuss further of your requirements.

Of course, the more you buy, the less you pay. Our online ordering service allows you to see instantly the price to be paid based on the quantity ordered.

Yes, our free quotes are no obligation.

You will receive an automatic notification email from us once your payment is processed and the confirmation from payment method to confirm a successful transaction.

We deliver throughout Peninsular Malaysia, East Malaysia and Singapore.

Shipment charges to different states will differ. We provide free shipping for any purchase above RM 350. As for East Malaysia and Singapore, shipment rates are the same.

Credit/debit card (Mastercard, Visa and American Express) Fund Transfer (local banks only) Paypal Cash (self-collection only) For Singapore customers, only credit/debit cards are accepted.

Once the order has been confirmed, it cannot be modified or cancelled. 99Box reserves the right to accept or reject any modification and cancellation.

Our cut-off time for orders to be processed is 3pm Monday to Friday. For example: If you place the order at 2:30pm on Monday, you may receive your goods after 2 working days. (Wednesday) If you place the order at 3:30pm or later on Monday, you may receive your goods after 3 working days. (Thursday)

If any item ordered from you on 99Box is delivered to you in a damaged or defective condition, please notify us immediately and send the photo of the damaged or defective item by emailing us at  info@99box.my and we will advise accordingly from there.

Yes. You are welcome to collect your products directly from 99Box. No.4, Jalan Maju Cemerlang 3, Taman Perindustrian Maju Cemerlang, 81800 Ulu Tiram. Johor. Malaysia.